Show All Answers

1. Where is the City of Plano Human Resources office located?

The Human Resources Department is located in the Plano Municipal Center at 1520 Avenue K in downtown Plano. Get directions to the Plano Municipal Center,

2. Why does the job application system say the page is not found or requests me to log in again when I enter my employment information?

Only certain internet browser versions are approved by the vendor of our application system, please review on our Employment page for the complete list. Failure to use one of the approved internet browser versions will cause the application process to fail. Computers with compatible internet browsers are located at all City of Plano Libraries as well as in the Human Resources Department. (Hours are Monday – Friday; 9 am – 4 pm).

3. Who may I contact to ask about the status of my application?

Human Resources does not know the status of your application, applications are reviewed by the respective department(s). The application process can take up to 3-4 weeks. You will be contacted by the hiring department if you’ve been selected for an interview.

4. How do I know if I am qualified for the job?

Each position has a detailed description of the minimum qualifications for that job located in our job listing. You need to read those minimum qualifications carefully and make sure your qualifications are a close match.

5. Should I turn in a resume with my application?

If you have a resume, you may key the information with your application but it is not required. If you wish the hiring manager to see the resume, you must type your resume with the job opening you are applying for. The application must be completed in its entirety in order to be considered for the job opening. Any other materials should be kept for the interview process.

6. Can I submit my resume instead of completing the job application form?

No, we do not accept electronic resumes without an application. You can add a resume to an application if you wish, but you should always complete the application as if there were no resume attached.

7. Can I leave anything blank on the application?

Almost all the information asked on the application is needed to process you as a qualified applicant. If you leave something blank it may be something that disqualifies you. You should complete all information requested.

8. May I apply for several positions at once?

You may apply for as many positions as you feel you are qualified for. You must complete a separate application for every position for which you apply.

9. Why did I not receive an email message that you have received my application?

If you are an external applicant, an automatic email is sent to your email once you have submitted your application. Some of the reasons this email may not be received is if the email address entered is not valid, your email box is too full, or your email believes that the message we are sending is spam. To verify that your application was received when you sign-in to your account, select My Career Tools, Change the display to All Applications. Any application that has been submitted will have a status of "Applied".

10. I sent an email to PSMail@plano.gov and did not receive a response.

PSMail@plano.gov is an unmonitored account. If you have questions regarding the application process you may contact the Human Resources Department, please note Human Resources will not know the status of your application as that is handled within the hiring department.

11. How long does my application stay on file?

Until the position(s) you applied for is closed. If you want to apply for a different position you must fill out another application.

12. Will I be informed if I did not get the job I interviewed for?

The hiring department will call candidates to schedule interviews and subsequently select the applicants to be hired. There are no time restrictions to complete this process. All applicants who are interviewed will be notified when a selection is made.

13. Do I have to take a drug test to become an employee of the City of Plano?

Yes, the City requires a post-offer drug test to be successfully passed prior to any job offer being final.

14. Do I have to take any skill tests to qualify for a job?

Effective 5/28/07, typing and spelling tests are no longer a requirement for applying for a job. However, the hiring department may narrow down qualified candidates and ask them to take skills tests during the interview process.

15. Does everyone who works for the City of Plano get benefits?

All benefits are available to regular full-time employees. There are no benefits for temporary or part-time employees.

16. Does the City of Plano participate in Social Security?

The City of Plano is not a participant in the Social Security System and, therefore, does not deduct Social Security taxes (FICA) from any employee's wages. Note that your Social Security benefits may be reduced as a result of this. Specific questions you may have regarding the Social Security offsets should be directly addressed with the Social Security Administration. Due to a change in federal law, all employees of the City of Plano starting to work on or after April 1, 1986, are required to contribute to Medicare. A contribution of 1.45% of salary will be deducted from each of an employee's paycheck. The City of Plano will also contribute 1.45% for the employee to Medicare.