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The Plano Animal Shelter is located at 4028 W. Plano Parkway Plano, TX 75093
Animal Services Field Hours are Monday - Friday 8:00 am - 7:00 pm Saturday - Sunday 8:00 am - 5:00 pm Only emergency calls will be run after normal field hours
Animal Shelter Hours are Monday - Friday 9:00 am - 6:00 pm Saturday - Sunday 10:00 am - 4:00 pm ANIMAL VISITS END 15 MINUTES PRIOR TO CLOSING
To file a complaint or request service, please call (972) 769-4360 to speak with an Animal Services Officer. If an Animal Services Officer is not available, please leave a voicemail and your call will be returned as soon as possible.
To file an Animal Services complaint, you will need to provide the exact physical address of the complaint, description of the animal (if known), the animal owner’s address (if known) and the nature of the complaint
The Adoption Information page lists most of the pets available for adoption at the Animal Shelter. If you are interested in adopting a pet, please visit the shelter anytime during our regular hours.
No. The Animal Shelter cannot hold animals for potential adopters and all adoptions are done on a first come, first serve basis.
If you have lost a pet, come to the Animal Shelter to make a lost pet report. It is the owner's responsibility to visit the shelter and reclaim any lost pet prior to the expiration of the animal’s hold period at the shelter.
All found animals must be reported to Animal Services. Finders can bring the animal to the shelter anytime during regular shelter hours or they can request that an Animal Services Officer pick the animal up from their residence. If you are willing to care for the animal until the owner can be located, please let the Animal Shelter know when you report the found animal.
Be advised that after five (5) days, you are considered the owner of said found animal and will be responsible for abiding by all City Ordinances and State Laws, including rabies vaccination and city license requirements. For more information, visit our Missing or Found Pets page
Plano residents can bring their pets to the animal shelter anytime during the following hours: Tuesday - Friday 9:00 am - 6:00 pm All animals that are surrendered by their owner immediately become the property of the City of Plano.
While euthanasia is always a last resort, Plano Animal Services can never guarantee adoption for any animal that is surrendered to us. We request that animals only be brought to us when no other housing options are available. For more information about surrendering pets, including fees and other requirements, visit the Pet Redemption or Surrender page on the City of Plano's website.
Plano residents can bring their pets to the shelter for euthanasia anytime during our regular shelter hours. We do not provide this service on Saturdays or Sundays unless special circumstances require it.
When surrendering a pet to be put to sleep, the owner must sign an a euthanasia request form and pay a $25.00 fee to perform the service. We request that residents bring their animal to the shelter but exceptions can be made for elderly and/or handicapped residents or special circumstances.
All euthanasia is performed by lethal injection and the remains are then cremated. Owners may not be present when the euthanasia is performed and no private cremations are offered. If the owner wants a private cremation or for remains to be returned to them, they must make arrangements with one of the local private crematories and let the Animal Shelter know which company will be coming to pick the remains up at the time the animal is brought to the shelter. More information, as well as links to companies who provide private cremations, can be found on our Euthanasia & Cremation Services page.
If you have adopted your pet from the Plano Animal Shelter, the veterinarian on contract is providing rabies vaccinations on Tuesdays and Thursdays. We are not able to offer this service to the public. Please call (972) 769-4360 to schedule your vaccination. For low cost vaccination and sterilization services available to all pet owners, please visit our low cost services page. You do not have to adopt the animal from our shelter or even be a Plano resident to take advantage of these services.
Urban wildlife disturbances range from coyotes to bobcats, raccoons, opossums, squirrels, snakes, etc. Please visit our Urban Wildlife webpage to get specifics on the nuisances in your neighborhood or visit www.dfwwildlife.org
Sightings of coyotes and bobcats are quite common in Plano and throughout the Dallas-Fort Worth Metroplex. A sighting of a healthy coyote/bobcat does not constitute a threat to people and as long as their behavior is apparently normal, there is no reason for an Animal Services Officer to respond. For more information, visit www.dfwwildlife.org.
To keep property and pets safe from coyotes or bobcats in your neighborhood follow this simple advice from Jim Dunlap and Tammy Welch of Plano ISD's Living Materials Center: keep small dogs and cats inside at night, keep the covers secured on your trash receptacles, keep your dog and cat on a leash (as required by city ordinance), report the coyote or bobcat sighting to the DFW Wildlife Coalition (972-234-9453). It is also helpful to consider that these animals were in this area first.
To prevent damage to belongings or pets by bobcats or coyotes located in your neighborhood, do not feed your pets on the back porch or leave food out overnight, do not walk your small dog in wooded areas, do not approach, chase, make noises at, throw rocks at or otherwise taunt a coyote or bobcat, do not approach any wild animal that appears trapped, injured, or sick. Do not ever try to touch a coyote, bobcat, or any other wild animal.
If you see a sick or injured coyote or bobcat in your area, contact Animal Services immediately at (972) 769-4360
Many times, when an abandoned baby animal is found, they are not "orphans" at all. They may be either already old enough to be on their own or are still being cared for by parents who purposely stay away to prevent attracting predators. The best thing to do is to call the DFW Wildlife Coalition at (972) 234-WILD (9453) or visit www.dfwwildlife.org for more information.
Chickens are allowed on properties zoned “Agricultural” in Plano. Most residential properties do not meet the requirements to be designated “Agricultural.” Anyone interested in possessing chickens or other livestock should visit the Planning Department's page to see the requirements for properties to be designated “Agricultural” and view a comprehensive zoning map to determine their property's current zoning.
All animals, including wildlife, pose a threat to all other animals. Fights, diseases, and parasite transmission can all negatively affect a pet’s health or even result in death.
By following the following 2 rules, owners can protect their pets from being injured by wildlife. 1. Keep your pets at home! All pets, including cats, are required to be physically confined to their owner’s property at all times. This law greatly reduces the likelihood that a pet will come in contact with a wild animal. 2. Keep your pet's vaccines current! Preventative vaccines are available for many of the most common diseases that pets can get from wildlife and other at-large pets. Animal Services recommends that your pet be examined at least once a year by your veterinarian and that you always follow their advice regarding preventative vaccines and medications for common dog and cat diseases and parasites.
In a study published in the Wildlife Society Bulletin, free-roaming cats were more likely to be injured or killed by car collisions, diseases (mainly from other cats), fights with other at-large pets, poisons (antifreeze, rat bait, etc.), complications of uncontrolled breeding, or cruelty inflicted by humans than they were to be preyed upon by wildlife.
State law and city ordinance require all pets have a current rabies vaccination at all times and failure to meet this obligation could result in fines to the owner and/or impoundment of the animal. These vaccinations are an important part of keeping your pet healthy and is the first line of defense for your family against certain diseases that are transmissible from animals to people.
Yes, contacting the program administrator will provide guidance on project and applicant eligibility for the BEST Neighborhoods, as well as answer any questions the group may have about the process.
No, the BEST Neighborhoods program is for registered Crime Watch groups, Neighborhood Associations and Homeowners’ Associations, whether voluntary or mandatory.
To check if your neighborhood group is registered with the City, please visit our Neighborhood Resource Map and search for your group’s name.
If you need to register your neighborhood group or update the contact information with the City, please submit a new registration form.
The time frame to complete the work for BEST Neighborhoods is six (6) months for small scale projects and within one (1) year for large scale projects.
Small scale projects for BEST Neighborhoods have a matching grant of $500-$2,000.
Large scale projects for BEST Neighborhoods have a matching grant of $2,000-$10,000.
No, the BEST Neighborhoods program is designed as a reimbursement.
When the BEST Neighborhoods project is completed, the neighborhood group will receive the grant money. A final reimbursement form and paid invoices are required in order to process a reimbursement check. The check will be made payable to the neighborhood group.
If your neighborhood group does not have a surplus of funds for BEST Neighborhoods, volunteer value is acceptable toward the grant match. For more information, please contact the program administrator.
To find local property tax rates, view the property taxes webpage.
The total budget for the City of Plano for Fiscal Year 2018-19 is $578,447,848.
Learn more about the City of Plano's budget and finance process on the Budget and Finance page.
The General Fund Budget for the City of Plano for Fiscal Year 2018-19 is $317,349,631.
The current ad valorem tax rate is: 46.03 cents per $100 of assessed valuation. The General Fund is 34.93 cents and the General Obligation Debt Fund is 11.10 cents.
Ad valorem is the tax computed from the assessed valuation of land and improvements.
The sales tax rate in Plano is 8.25%
The City of Plano receives 1% of the receipts from retail sales of taxable items.
An operating budget is the plans of current expenditures and the proposed means of financing them. The annual operating budget is the primary means by which most of the financing, acquisition, spending, and service delivery activities of the City are controlled.
The use of annual operating budgets is required by State law.
The City of Plano maintains a separate five-year Community Investment Program categorized as follows: General Obligation CIP (these projects include Municipal Facilities, Park Improvements, Recreation Centers, Street Improvements and Street Enhancements), Water and Sewer CIP, Park Fee Program, Municipal Drainage CIP, DART Local Assistance/Congestion Management Program and Capital Maintenance.
General Obligation (G.O.) Bonds are debt instruments much like a house mortgage, generally for a period of 20 years.
The City of Plano uses General Obligation Bonds to fund major infrastructure projects. The City identifies a major project (e.g. a fire station) or several similar projects (e.g. five road intersections) and determines that to complete the project(s) in a timely manner a debt issuance is needed. (The City does not maintain large amounts of cash to finance these larger capital projects.)
An Enterprise fund is established to account for operations that are financed and operated in a manner similar to private business enterprises - where the intent of the governing body is that the costs of providing goods or services to the general public on a continuing basis be financed or recovered primarily through user charges.
An Internal Service fund is used to account for the financing of goods or services provided by one City department or cost center to other City departments, on a cost-reimbursement basis.
Capital Outlay is an expenditure which results in the acquisition of or addition to fixed assets.
A Capital Outlay has to meet the following criteria: (1) has an anticipated useful life of more than one year; (2) can be permanently identified as an individual unit of property; (3) belongs to one of the following categories: Land, Buildings, Structures & Improvements, Equipment; (4) constitutes a tangible, permanent addition to the value of City assets; (5) cost generally exceeds at least $5,000; (6) does not constitute repair or maintenance; and (7) is not readily susceptible to loss.
A Fiscal Year is a twelve-month period designated as the operating year for accounting and budgeting purposes in an organization.
The City of Plano has specified October 1 to September 30 as its fiscal year.
Copies of the City of Plano's budget books are available for viewing in the any of the five City of Plano Library locations, or you can contact the Budget & Research Department for more information.
The purpose of a building permit is to ensure the building project meets minimum construction, safety, fire and zoning requirements established by the City of Plano and required by the Adopted Building Codes (I-Codes) and International Fire Code. Building permits are reviewed by City staff for compliance with zoning and city code requirements and inspected by the City’s building inspectors for compliance with the Adopted Building Codes.
A building permit gives an applicant legal permission to “start construction of a building project in accordance with the approved drawings and specifications.”
Homes are a large investment. If a construction project does not comply with the codes adopted by the City, the value of a person’s investment could be reduced. Property insurers may not cover work done without proper permits and inspections. If a person sells their home or building, the potential buyer may examine City records to make sure the proper permits and inspections were obtained.
To find out if you need a building permit, email firstname.lastname@example.org, read this information or call (972) 941-7140 before beginning construction.
The following projects typically require building and/or zoning permits: (1) re-roofing and re-siding; (2)building a deck or porch; (3) installing a fireplace, chimney or fire pit; (4) modifying load bearing walls; (5) adding a garage or room addition; (6) replacing a window involving a change in size of 25% or more; (7) doing electrical work; (8) installing plumbing; (9) changing or installing heating or air conditioning; (10) installing a water softener or water heater; (11) installing a swimming pool; (12) building a retaining wall at or above four feet in height; (13) building a shed or garage larger than 120 square feet; (14) building a canopy; (15) constructing a fence; and (16) replacing or constructing a driveway; irrigation systems; or sidewalk.
Building permits are not required for the following projects: (1) replacing cabinets in a kitchen or elsewhere, (2) installing carpet or other floor coverings, (3) installing wallpaper or paneling on finished surfaces, (4) redecorating without structural changes and (5) simple landscaping projects.
The City of Plano Fee Schedule outlines the building permit costs for projects.
The City of Plano relies upon the integrity of contractors and the honesty of Plano citizens to ensure building permits are being used when they are required. The City also relies on staff assistance from all departments and citizen comments to identify construction projects that have begun without proper building permits.
Once a building permit application is approved, the applicant is given a “permit." This “permit” is to be displayed at the construction site. The absence of a “permit” is a likely indication that the construction project has not been approved or reviewed by the City of Plano.
The contractor you hire to complete your project is responsible for compliance with the City adopted Codes. They should be licensed by the state (when required) to perform the work. If there is ever a question as to whether or not some aspect of a construction project complies with the code, the contractor is the responsible party.
If you are performing the work yourself, then you are responsible for building code compliance.
Some small home improvement projects or miscellaneous simple permits (including re-roofing, plumbing repairs, and air-conditioning replacement) are reviewed by Building Inspections permit technician staff and turnaround is expedited as soon as possible. Larger projects (including buildings and new construction) require a turnaround time not to exceed 10 working days for comments to be delivered to an applicant.
Building permits may expire if the work authorized by the permit has not begun within 180 days of issuance.
A setback is a zoning term for the distance required from nearest point of wall of structure to a property line. For example in Plano’s SF-7 and SF-9 zoning districts, the front setback (distance from the property line to the front of the structure) is a minimum of 30 feet. The City does not allow any structure to be built in the setback (driveways and similar items are excluded). A utility easement is a grant by the property owner of the use of a designated portion of land by the public, individuals, groups or corporations for specific purposes. All newer subdivision developments have utility easements clearly delineated on the plat maps. The intent of easements is to allow utility companies sufficient room to build and service their infrastructure (phone lines, cable, natural gas, water, sewer and electricity). The City does not allow any permanent structure, including garages, decks, pools and sheds, to be built on top of any easements.
Prefabricated metal sheds and carports are considered accessory buildings. The City of Plano requires that all accessory buildings, whether permanent or temporary, shall (1) be securely affixed to the ground in a manner that will resist movement from storms or vandalism; (2) meet the setback requirements. The City of Plano does not require a building permit for an accessory building that is 120 square feet or less. In instances where the building does not need a permit, the building still needs to meet the setback requirements of the City of Plano Zoning Ordinance. For accessory buildings of more than 120 square feet, a building permit is required. The City’s building inspectors will inspect the structure to ensure it is securely anchored and installed in accordance with manufacturer specifications.
When looking for a contractor, find out how long the contractor has been in business in the area and check references to make sure they are valid by contacting those for whom the contractor has performed construction work. Contact the Better Business Bureau to see if complaints have been registered against the company. Check to be sure the contractor is registered with the City of Plano and has insurance coverage. The City of Plano cannot recommend contractors.
Most contractors are required to be licensed (electrical, mechanical and plumbing contractors); there are some exceptions. General contractors do not have any licenses, but a property owner should ask their contractor if they are registered with the City of Plano before beginning. If a contractor asks you to apply for the building permit, chances are that they may not be registered because the City verifies applicable contractor licensing with the State for all building permit applications. Resident homeowners do not have to be licensed to perform work on their own home. If you have questions about contractor registration, contact the City of Plano Building Inspections Department at (972) 941-7140.
No, do not take out a building permit for any contractor. When the contractor signs the permit, the contractor is agreeing to do the work according to code. If you sign for the permit, you are liable for correcting the contractor's work if it should fall short of the City adopted code standards. Before your project begins, insist on seeing the permit. During the course of your project, monitor your contractor’s inspection records. This will protect you from being responsible for code violations and ensure project completion.
No, the City does not provide homeowners this type of inspection service. Independent inspectors can be hired to do these types of troubleshooting inspections.
If you are planning to do any digging, you must call 811 before you dig to arrange for utility companies to mark buried utility lines in your yard.
To find information about Plano's Multicultural Outreach Roundtable, visit the following websites:
For help with minor home repairs in the City of Plano, you can contact one of the following: (1) Plain-O Helpers – 469-366-4286 or www.plain-o-helpers.org; Plain-O Helpers is a Christian based handyman program of seniors helping other seniors in the City of Plano with minor home maintenance and repairs; (2) Rebuilding Together Greater Dallas – 972-245-6900 or www.rebuildingdallas.org; Rebuilding Together provides necessary home repairs for low-income veterans, elderly and disabled individuals at no cost.
The Community Services division of the City of Plano offers two programs for major home repairs: (1) The Great Update Rebate – www.plano.gov/greatupdaterebate and (2) Housing Rehabilitation Program – www.planorehab.org
The Volunteers in Plano (VIP) program within the City of Plano has volunteer opportunities that may meet the court-ordered requirements.
The City of Plano funds a rent/utility assistance program; the program is administered by The Assistance Center of Collin County. They can be reached at 972-422-1850. You can also access an online directory of non-profit agencies who offer assistance programs at www.collincares.org
There is no fee to attend the First Time Homebuyer Class and the class includes a manual and lunch.
To be eligible for the down payment assistance, the property must be located in the city limits of Plano.
The City of Plano Utility Payment website is designed with Microsoft ASP.Net 3.5, and extensively uses AJAX technology. ASP.Net automatically detects the type of browser you are using, and is designed to render a page that is compatible with your browser. However, there are occasionally times when certain pages and functions do not work.
If your preferred browser does not seem to be functioning with the City of Plano Utility Payment website, we recommend that you use Microsoft Internet Explorer 7 or higher, Mozilla Firefox 2 or higher, or enable scripting in your browser.
To register to use online utility services, please do the following:
PLEASE NOTE: For security purposes, once you have added your water account to a website registration, the water account can only be accessed by that user. Please make note of your website username and password and keep them somewhere safe in case you forget them.
Important: For security reasons, the City cannot provide you this information over the telephone. This information must match your bill in order to successfully add the account. Also, should your email address change, please be sure to update your registration/profile. Now you are done! Using the left navigation bars or the buttons located at the top of the screen, you can access personal account information and pay your bill online.
To change your Internet registration information, login and click on the "My Profile" button. Change your information and click on "Update”. Your information will update immediately. Please note: user names cannot be changed.
To change your recurring credit card account information, login and click on the “Pay Now” button. On the “PAY YOUR UTILITY BILL” screen underneath “Payment Options”, click on the “Manage Automatic Monthly Recurring Payment” link. This will transfer you to the US Bank website, where you manage your payment accounts. Click on the “Recurring Payments” button, and you should see your recurring payment(s). You may have multiple payments listed. In this case, you want to click on the option button (circle) next to the payment that shows the code ACTV in the status column. Then, click on the “Edit Payment” button. At this point, follow the on-screen instructions and help on the US Bank website to manage your recurring payment.
The Plano Water/Utility Services Department is located at the City of Plano Municipal Center at 1520 K Avenue. The building is located East of Central Expressway. (HWY 75), one half block North of 15th Street. The Utility Services office is on the first floor on the Northeast side of the building, Suite #120.
The hours for the Utility Service Department are Monday - Friday, 8 a.m. to 5 p.m.
Yes. You can access your Utility Services account, view your account payment, billing and consumption history, and pay your bill online. You can also make requests for services such as new service, final existing service or transfer your account if you are moving within Plano. To start using our online services, you must first register with our site.
No, the Utility Services department does not have a drive in window. It has been replaced by a drop box located on the East side of the Municipal Center at 1520 Avenue K. The drop box accepts checks and money orders. Please do not put cash in the drop box.
Yes, the Utility Services night drop is located on the East side of the Municipal Center at 1520 Avenue K. Payments placed in the night drop after 5:00 pm are not posted until the next work day.
Yes. Utility Services accepts Visa, Master Card, American Express and Discover. You can pay your account online or you can contact the Utility Services Office at (972) 941-7105 for more information.
Yes, Utility Service offers payment by bank draft. To sign up, please complete the on-line Bank Draft Application
Customers may request utility service using our online system, call our office, or come into the office to start new services. A security deposit of $100.00 for a residential account, plus a minimum $20.00 service fee, is required to establish a new account. A lease agreement may also be required. If no one can be home to connect the service, you may sign a release of liability at our office, or one can be faxed to you, that must be notarized to allow us to turn water on. Service connects requiring a Liability Release are to be scheduled during business hours Monday through Friday only. Commercial deposits are dependent upon the type of business and a service fee is charged per meter. These charges can be billed on your first utility bill.
You can request your account information be kept confidential by submitting a signed "Request for Confidentiality" form. This form is available online or you can contact the Utility Services Office at 972-941-7105 and we will mail you a form.
Yes, with a couple of exceptions. A security deposit of $100.00 is required to establish new accounts, except for customers at or above 65 years of age and customers who have lived in Plano and had their deposit returned as a "customer in good standing." Residential deposits will be returned after 12 months of excellent payment history; after 36 months for commercial deposits.
Utility payments made over the Internet are posted immediately as "pending". When our system is updated, your payment will move from pending status to posted. System updates are done every evening, with the exception of weekends and holidays. Payments made on weekends or holidays will post to the account at the end of the next business day. Payments received in our office before 5:00 pm Monday-Friday, are posted to individual accounts the same day they are received. Please allow seven days for mailing of your payment.
Yes, water meters are read each month.
The charge for sewer is sometimes higher than the charge for water because it costs more to treat and clean sewage to an acceptable standard for re-entry to the water system than to treat water.
Utility Service calculates the charges based on meter size and water consumption.
The City of Plano's primary water source is Lake Lavon and water is provided to the City of Plano by the North Texas Municipal Water District (NTMWD). To contact NTMWD, call (972) 442-5405.
Water may taste/smell different during the summer months. A combination of low water levels in our reservoirs and high temperatures are excellent conditions for the growth of algae. The algae then creates an oil which permeates the water and creates an almost muddy, musty smell and taste. However, the water is safe to drink. The City of Plano purchases its treated water from the North Texas Municipal Water District (NTMWD). According to the NTMWD, they treat the water for algae, but can remove only about 90%. The condition will persist until cooler weather arrives. Again, the water is safe to drink, but may not be very pleasant to taste. For further information, contact NTMWD, call (972) 442-5405.
Yes, the City of Plano offers a partial credit for leaks with proof of repair. Call the Utility Services Office at (972) 941-7105 for details.
Your sewer charge is based on your winter quarter average. Your sewer charge will not be affected the month you are filling your pool, but if you are filling it during the billing periods of December through March, it could affect your winter quarter average for the next year.
To sign up for Utility Service eBill, you must be a registered website user. Please refer to the information in “How Do I Register to Use Online Utility Services?” Once you have registered, and successfully logged into the website, access the “Customer Service” menu on the left side of the page and click on the “Billing Method” option. Then, click on the “Yes, I would like to enroll in eBill” check box and then click the “Submit” button. You are now signed up for eBill.
Yes, other than the Utility Services department, you may make payments at Kroger, Fiesta and Terry’s Supermarket. To use these locations, you will be charged a convenience fee of $1.50. You may also pay your bills by mail, online, over the phone or in person at Municipal Center at 1520 Avenue K., Ste. 120, Plano, TX 75074.
Yes, it is illegal to pick workers up from the sidewalk or at 7-Eleven. The City of Plano has a Solicitation by Pedestrian Ordinance (Sec. 522.007). It is illegal to hire people off the street. Such actions create a safety hazard for the contractor, laborer, and those driving on nearby thoroughfares.
The negotiated pay is paid directly to the Laborer at the end of the workday. The type of payment, cash or check, is negotiated at the time the Laborer is picked up from the Day Labor Center.
No, there is no minimum or maximum amount of work hours for the Laborer.
The City of Plano does not perform background checks on Laborers. The employment agreement is strictly between the Contractor and the Laborer. For more information call the Texas Workforce Commission at 1-800-832-9243 or visit www.twc.state.tx.us
Some Laborers have transportation to and/or from the job site, while others utilize public transportation, when accessible. This information should be requested during the job agreement negotiation.
They City of Plano does not know if the Laborers are bonded or have health insurance. The Laborers are considered their own independent contractor. A contractor may request such documentation at the time of negotiation.
Drop off location for Laborers should be negotiated during the pay negotiation. If drop off is after hours of operation for the Day Labor Center, the Laborer may request drop off at the Plano Dart Station just south of the Day Labor Center.
If you are a Laborer and the contractor does not pay you, please follow the following link. http://www.twc.state.tx.us/jobseekers/how-submit-wage-claim-under-texas-payday-law Paper copies can also be provided to you at the Day Labor Center office.
No, a Laborer cannot work multiple jobs in one day from the Day Labor Center. Once a Laborer agrees to the hours and the job description presented by the Contractor, the Laborer cannot return to the Day Labor Center for the addition work on the same day.
Yes, there are Day Labor Centers throughout the United States. The cities of Garland and Plano are the only two North Texas cities that have such an organized venue.
Severe Weather Warning: A warning is issued when a hazardous weather or hydrologic event is occurring, is imminent, or has a very high probability of occurring. A warning is used for conditions posing a threat to life or property.
Severe Weather Watch: A watch is used when the risk of a hazardous weather or hydrologic event has increased significantly, but its occurrence, location, and/or timing is still uncertain. It is intended to provide enough lead time so that those who need to set their plans in motion can do so.
Severe Weather Warning: Activate your personal emergency plan, take shelter immediately, listen to local radio or TV for updates and information on what further actions to take
Severe Weather Watch: Remain alert for approaching storms, listen to local radio or TV for updates, be prepared to move to shelter
The City of Plano does not have any public storm shelters. It is impractical in dense, urban areas to have the volume necessary for public shelters. The fast-developing weather systems in our area necessitate immediate sheltering inside individual, sturdy structures. Once a warning is issued, no one should be driving.
When you hear the Outdoor Warning Sirens, you should immediately go inside and turn on an information source; do not call 9-1-1 unless you need an emergency response.
If advised to take cover, go to an interior windowless room or hallway on the lowest floor of the building. Put as many walls as possible between you and the outside. Stay away from windows and doors. Get under something sturdy such as a table and if possible, cover yourself with a blanket or sleeping bag. It is strongly recommended that residents designate a shelter area for their home in advance and practice going to that area as a family.
If you are in a public building or at work during a severe storm, seek shelter on the lowest level of the building. You can also use the fire escapes or windowless restrooms as shelter areas. The expiration time of the warning will be included in the National Weather Service warning message. Remember to designate your shelter area in advance; there will be less confusion during severe weather if the location is pre-determined. Offices should hold tornado drills often.
Plano's current road construction projects can be found on the Road Construction Updates page.
The traffic safety record of a Single Point Urban Interchanges (SPUI) design is comparable to that of a traditional freeway interchange design.
An SPUI design can move more traffic than a traditional design and do so with less traffic delay and congestion. SPUI designs also require significantly less right-of-way for construction as compared to traditional interchange designs. This SPUI, upon completion, will be the first of its kind in Texas. Because of their ability to effectively move traffic, SPUI designs are increasingly popular. The SPUI has been deployed successfully around the United States in Virginia, Louisiana and Arizona, as well as in other countries.
To get a school zone installed in Plano, requests are made through the principal of the school for which the zone would be established.
The principal, if in agreement with the request, forwards the request to Plano Independent School District administration. Plano Independent School District administration, if in agreement, forwards the request to the City Transportation Engineering Division. The Transportation Engineering Division, if in agreement with the request, prepares an ordinance for City Council approval.
After approval by City Council, a work order will be issued to the Public Works Department for installation.
To report malfunctioning signals, downed signage or faded pavement markings in Plano please call Public Works Operations at (972) 769-4140 between 8 a.m. and 5 p.m., Monday through Friday. If after 5 p.m. or on weekends call (972) 727-1623.
To report a problem with a DART bus route or bus stop related issues call DART at (214) 979-1111. For train related issues call DART at (214) 928-6000.
If you are a resident looking to participate in DART bus/rail service planning or make contact with DART board representatives please do the following:
DART staff sponsors a series of public meetings on service planning revisions one to two times per year. The meetings are announced in the newspaper and on the DART web site. Plano's DART board representative can be reached through the DART board office at (214) 749-3256.
If you need additional assistance regarding DART, contact City Transportation Engineering staff at (972) 941-7152.
To get more information on the red light camera program in Plano, call (972) 941-2459.
For a summary of information on the ordinances governing motor vehicles and traffic in the City of Plano, see Chapter 12 of the City of Plano Code of Ordinances - Motor Vehicles and Traffic
Remember the four D’s: • Dawn to Dusk - Try to stay indoors as much as possible. If this is not possible, make sure you follow the other D's. Mosquitoes are active most of the day. •Dress in long sleeves and pants when outside to keep skin covered. •DEET- Is an ingredient to look for in your insect repellent to apply when staying outdoors. •Drain - Standing water in your yard and neighborhood (for example: old tires, flower pots, rain gutters, etc.). These are mosquito breeding sites. Keep swimming pools treated and circulated and rain gutters unclogged.
Additional information can be found at texaszika.org.
Click here for Collection maps for Trash, Recycling and Bulky Waste services offered by the City of Plano Environmental Waste Services Division.
City of Plano Collection Schedules
We recommend you rinse it out with ammonia and water on a regular basis.
Call Environmental Waste Services Customer Service at (972) 769-4150 or email@example.com to have it repaired or replaced.
Residents not able to reduce their capacity from the current 95-gallon trash cart pay $16.10/month. Those who reduce their capacity to a 68-gallon trash cart only pay $11.25/month.
Do-it-yourself disposal is available to all Plano residential Environmental Waste Services customers at the North Texas Municipal Water District (NTMWD) transfer stations and regional disposal facility. Plano residents must take their current City of Plano utility bill that reflects garbage (waste) services and a current Texas driver's license with corresponding address for proof of residency.
Residents are allowed two (2) drop-offs per monthly utility bill cycles. Loads must arrive in a passenger vehicle or pick-up truck. Trailers of any size are also acceptable, as long as they are towed behind a passenger vehicle or pick-up truck. NOTE: Stake bed trucks and box trucks are not acceptable.
Disposal hours, locations, and acceptable waste can be found under the DIY Disposal tab on the Residential Trash page.
Call Environmental Waste Services Customer Service at (972) 769-4150 or click here to request a household chemical collection at least 24 hours prior to your scheduled household chemical collection day. Household chemical collections are scheduled by zip code:
75025 on Mondays
75023 on Tuesdays
75024 & 75093 on Wednesdays
75074, 75075 & 75094 on Thursdays
You will be instructed to place the items in a box marked "chemicals" at your collection point by 7 a.m., at least two feet from your refuse and recycling containers.
Learn more about Household Chemical Collection.
Call Environmental Waste Services at (972) 769-4150 or click here for a free cooking oil collection. Oil must be contained in a sturdy, plastic container with a secure screw-top. Collection appointments will be scheduled for one or more gallons. The containers need to be placed at your regular trash pick up location site by 7 a.m. on the day of the scheduled collection. The cooking oil will be processed and used as bio-diesel fuel.
Home Depot (Plano locations) and Lowe's (East Plano and Allen locations) accept CFLs. Recycle Revolution (Dallas) will accept CFLs for a small fee. Batteries Plus and Batteries Plus Bulbs stores collect incandescent, CFLs and LEDs for recycling.
There are several locations around Plano that accept Styrofoam for recycling.
These locations accept wire hangers.
United Electronics Recycling (UER) partners with the City of Plano and they do accept strings of Christmas lights for recycling.
Learn more about the budget and finance process.
Hilltop Securities, Inc. is the City's financial advisor.
Collin County Tax Assessor-Collector (972) 547-5020
Send an email of interest to firstname.lastname@example.org. Broker packets typically go out toward the end of the calendar year. The submittals are evaluated and brokers are notified by email if they are approved for the next year or not.
The tax covers hotels, motels, and bed and breakfasts, as well as condominiums, apartments, and houses rented for less than 30 consecutive days. Hotel tax does not apply to hospitals, sanitariums, nursing homes, student dormitories operated by colleges and universities, or condominiums, apartments, and houses leased for more than 30 consecutive days.
There are no state or local hotel taxes on meeting and banquet rooms located in a building where no sleeping accommodations are provided.
No, state agencies (except Texas institutions of higher education) and their employees (except certain state officials described above) must pay state and local hotel taxes. State agencies can request a refund of state and local hotel taxes paid or reimbursed to employees (Chapter 351.006).
The exempt organization or employee must give the hotel a completed Hotel Occupancy Tax Exemption Certificate (form 12-302) and proof that the organization has received a letter of hotel tax exemption from the Comptroller's office at the time of registration. The on-line list of organizations that have received hotel tax exemption is located through the Comptroller's Exemption Search.
All Plano Fire-Rescue personnel are dual-trained in fire suppression and emergency medical services. This means that Plano firefighters are capable of working on fire engines and trucks as well as on ambulances. The fire engine or truck which usually arrives first on the emergency scene carries all necessary equipment and medications to provide emergency medical treatment and advanced life support until the arrival of an ambulance. This ensures that emergency care is delivered to our community as quickly as possible.
Ambulance Transport Fees are set by city ordinance and can be found under Chapter 8 of the Code of City Ordinances. The Basic Life Support (BLS) fee for medical care rendered is six hundred ninety dollars ($690); the Advance Life Support (ALS) fee for medical care rendered is seven hundred forty-five dollars ($745); the Advanced Life Support (ALS2) fee for medical care rendered is seven hundred sixty-five dollars ($765). A transportation fee of fifteen dollars ($15) per mile from the incident location to the medical facility will apply to all transports. In addition to the above, when applicable, a $50 medication administration fee and/or a one hundred dollar ($100) non-resident fee will be charged per person per incident. The patient's medical insurance will usually pay this fee which is set in accordance with national ambulance standards. If Plano Fire-Rescue did not charge this fee, this operating cost would have to be funded entirely with tax revenue, resulting in greater taxes for all citizens.
Chimeneas and covered fire pits are allowed on single family property. They are not to exceed 3 feet in diameter, 2 feet high with a screen cover, and must be located 25 feet from a building or property line .
Yes. Plano Fire-Rescue hosts one CFA each year, usually in the early part of the year. Applications can be obtained by calling 972-941-7159 or emailing email@example.com.
*For approximate service areas, please see Service Provider Map. *
Cable TV, Internet, and Telephone companies do not have franchise agreements with the City of Plano; however, these companies do have to abide by the City of Plano’s Right of Way Management Ordinance.
For issues not related to their use of the City’s Right of Way, complaints can be filed with either the Federal Communications Commission or the Public Utility Commission of Texas.
No. The City cannot advocate for you when it relates to billing disputes.
Damaged equipment is the responsibility of the utility company; however, we can facilitate your request with the appropriate company. Reports of damaged equipment can be submitted through FixIt Plano. To assist in timely repairs, please include address and picture of damaged equipment.
Typical repair time is 7-14 days but could be longer depending on the issue. If there is a safety issue, such as a large exposed hole in the ground, measures will be taken to ensure the area remains safe until repairs can be completed.
The cables you see in your alley are temporary cables used by utility companies to prevent services from being interrupted to you and/or your neighbors while repairs are being made. It is not uncommon for temporary cables to remain unburied for a long period of time, depending on the work that is being done. Should the cables remain unburied for longer than 14 days, please report unburied cable through FixIt Plano so we can reach out to the appropriate company for an update. It is important you include the location of the wire as well as a picture of the cables end point.
CoServ Electric Delivery Area
1-866-PWR-4-TEX (1-866-797-4839)POWER TO CHOOSE
Oncor Electric Delivery Company LLC. is regulated by the Public Utility Commission of Texas (PUCT). The PUCT regulatory authority oversees competitive markets and compliance enforcement of statutes and rules.
CoServ Electric is a cooperative electric company that opted out of deregulation; therefore, they operate under different rules and regulations. For more information on Cooperatives, please visit the Public Utility Commission of Texas.
Oncor Electric and CoServ Electric operate under franchise agreements with the City of Plano for the use of the Public Right of Way.
In 2002, electric deregulation was adopted by the State of Texas. As a result, Oncor Electric Delivery handles transmission and distribution. They maintain the transmission wires, deliver the electricity to your home, and read the electric meters.
Billing for electricity distributed by Oncor is handled by Retail Electric Providers (REPs). Consumers can chose their own REP. A list of REPs is available at Power to Choose.
CoServ Electric handles both distribution and billing. Therefore, consumers in the CoServ service area are not able to select a different Retail Electric Provider (REP).
Street light outages or damaged streetlights can be reported directly through the links below.
If you are unable to locate the street light needing repair, please report the outage through FixIt Plano.
In case of a power outage, you must contact your provider directly. You can find the outage number for your provider on your electric bill.
Please report trees growing around or near power lines located in the city right of way through FixIt Plano . It is important you include the location and picture of the overgrown trees in order for us to determine responsibility.
For detailed information on tree trimming near power lines, please visit All About Trees and Power Lines, a publication of the Public Utility Commission of Texas.
The Railroad Commission of Texas oversees both Atmos Energy and CoServ Gas.
Atmos Energy and CoServ Gas operate under franchise agreements with the City of Plano for the use of the Public Right of Way.
If you smell gas or suspect a gas leak indoors or outdoors, leave the area immediately, call 9-1-1, and then call your providers emergency number. The emergency number for Atmos is 866-322-8667 and the emergency number for Coserv is 844-330-0763.
No. The City cannot advocate for you when it relates to billing disputes.
Damaged equipment is the responsibility of the utility company; however, we can facilitate your request with the appropriate company. Reports of damaged equipment can be submitted through FixIt Plano. To assist in timely repairs, please include address and picture of damaged equipment
Typical repair time is 7-14 days but could be longer depending on the issue. If there is a safety issue, measures will be taken to ensure the area remains safe until repairs can be completed.
Click here for Collection maps for Garbage, Recycling and Bulky Waste services offered by the City of Plano Environmental Waste Services.
Call the Municipal Court at 972-941-2199 during business hours on weekdays.
Old buildings:• Are physical links to the past• Give a sense of community and personal identity• Have intrinsic value as art• Provide environmental diversity• Continue to be useful
The purpose of tax exemption is to provide additional funds for continued preservation. The Heritage Commission inspects each structure yearly to determine if they are being maintained properly. The amount of the exemption is based on two factors: 1.Whether the structure is individually designated or the structure is part of and contributes to a heritage district; and 2.Whether the structure is used solely as a residence or has a commercial use. Class A Structures (individually designated and used for residential purposes) receive 100% exemption from taxation. Class B Structures (individually designated and used for commercial purposes) receive 50% exemption. Class C Structures (contributing to a historic district and used for residential purposes) receive 75% exemption. Finally, Class D Structures (contributing to a historic district and used for commercial purposes) receive 38% exemption. These exemptions are on the value of the structure; full taxes are still paid on the land. To learn more, please view the Tax Exemption link on the Heritage Preservation page. Contact the Heritage Preservation Officer at 972-941-7151 for more information.
The Plano Heritage Commission protects the rights and investments of property owners and business establishments through a design review process called a Certificate of Appropriateness. By preserving and maintaining visual character, the HC ensures that future generations will enjoy the benefits of Plano’s rich architectural heritage.
Contact the Heritage Preservation Officer at 972-941-7151 for more information.
• Changing doors or windows• Changing architectural details• Adding/removing siding• Signs• Light Fixtures• New exterior paint colors• Demolition and new construction• Major landscape or pavement changes
However, routine maintenance and in-kind repairs do not require a Certificate of Appropriateness. Many simple repairs or changes may be approved by Staff. When in doubt, contact the Planning Department at 972-941-7151 or view the "Applications & Guidelines" tab on the Heritage Preservation page.
• Restrict the use to which property is put• Restrict the sale of property• Require approval of interior changes or alterations• Prevent new construction within historic areas• Require approval for ordinary maintenance or in-kind repairs
Click here Opens a New Window. for Collection maps for Garbage, Recycling and Bulky Waste services offered by the City of Plano Environmental Waste Services.
2019 trash collection calendar
Opens a New Window.
Contact EWS Customer Service at (972) 769-4150 or firstname.lastname@example.org to have it repaired or replaced.
Call Environmental Waste Services Customer Service at (972) 769-4150 or click here at least 24 hours prior to your scheduled household chemical collection day. Household chemical collections are scheduled by zip code:
75025 on Mondays
75023 on Tuesdays
75024 & 75093 on Wednesdays
75074, 75075 & 75094 on Thursdays
Learn more about Household Chemical Collection
900 E. 15th St.Plano, TX 75074
7501 Independence Pkwy.Plano, TX 75025
PLEASE NOTE: Payments by mail must be received in the Court on or before the due date to avoid additional penalties.
Visit Insite website.
Visit the Department of Public Safety website.
Justice of the Peace: (972) 881-3051
Tax Assessor: (972) 881-3010
Learn more about Texas Court Help here.
In 1985 the City of Plano began planning at the city level, with other adjacent cities and surrounding counties for an intricate bicycle transportation network using a combination of multi-use recreational trails and city streets. An important part of the current bicycle transportation network is the multi-use recreational trail system. You might be familiar with several of Plano’s trails already: Bluebonnet, Chisholm, Preston Ridge and Santa Fe. However, because trails require a dedicated space, they are typically located on park property.
The on-street bicycle routes will have signage to show bicyclists how to navigate through the city using lower volume roadways. The on-street bicycle route network also includes several arterial roads or portions of arterial roads that are identified as bicycle routes as they are essential to completing connections where no other option is available. Plano’s on-street bicycle routes can be found on this on-street bicycle transportation map. Signs are placed along routes so bicyclists can get the route information as they travel to connect to multi-use recreational trails, schools, libraries, recreation centers, DART bus or rail transit stops, shopping or places of employment. The signage also lets motorists know that bicyclists will be present on those routes.
Guidance signs show the Plano logo, a bicycle symbol and the route number you are on. Some directional signs show which way to turn to intersect with another bicycle route.
Other directional signs show which direction to go, the route number, destination and the mileage remaining to the destination. Texas Manual for Uniform Traffic Control Devices
Plano Parks & Recreation Adapted programs offer recreational opportunities for individuals with special needs from 12 months to over 60 years of age. Programs are offered year round and provide a variety of activities such as; fitness, crafts and fine arts, education, outings and a variety of other programs that meet the needs of families with children/teens and adults with disabilities. Although these programs are recreational, there are many benefits that are inherent within each of the programs. They stress social interaction, self-direction, speech and language and community involvement. These recreational programs provide a safe environment, respite for parents and caregivers, and learning through a variety of classes. Staff and volunteers are there to assist each participant in getting the most out of each program they attend. For more information contact Dianne Dillon at 972-941-7272.
You can register online, in person or by calling any recreation center. For online registration, follow the steps below to set up your account:
Step 1: Go to the online site by clicking ‘Register Here’ at planoparks.org.
Step 2: Click on 'Create Account'.
Step 3: Complete your information (you must have an email address to create an account).
Registration for most programs remains open until the start date of the course. Course fees are determined by residency, however, everyone is welcome! For complete details and dates for any registration session, check Recreation OnLine (link below) or the current Recreation Catalog.
Plano Parks and Recreation Memberships
Carpenter Park Recreation Center (indoor pool)
6701 Coit Rd 972-208-8087
Jack Carter Outdoor Pool
2601 Pleasant Valley Dr 208-8081
Liberty Recreation Center (outdoor pool)
2601 Glencliff Dr 972-769-4234
Oak Point Recreation Center (indoor and outdoor pool)
6000 Jupiter Rd 972-941-7540
Plano Aquatic Center (indoor pool and outdoor splash pad)
2301 Westside Dr 972-769-4232
Plano Senior Recreation Center
401 W 16th St 972-941-7155
Harry Rowlinson Community Natatorium
1712 Avenue P 972-941-7670
Tom Muehlenbeck Recreation Center (indoor and outdoor pool)
5801 W Parker Rd 972-769-4404
Reservations are available for the following pavilions:
Arbor Hills Nature Preserve
Bob Woodruff Park (North)- near the lake
Bob Woodruff Park (South)
Park Russell Creek Park- near lake
Oak Point Park and Nature Preserve
Visit the Pavilions page link below for more information and to check availability.
The Plano Parks and Recreation Department provides league play in many adult sports. Please see the link below for more information.
The department prepares, maintains and allocates competitive game fields for use by youth sports organizations and coordinates their schedules to insure they are used to maximum efficiency. Please contact any of the youth sports organizations about league play. Please check the Youth Sports page of this website for more information.
Practice FieldsA variety of backstops and open fields in neighborhood parks and elementary schools are available on a first come, first served basis. To find these sites, please go to Park Facilities on Leisure on Line and choose practice fields under the Facility Feature tab or click on the link below for the Athletics page.
Various athletic fields are available to rent for Plano residents. For more information on ball field rental, please contact athletic field operations at 972-941-7250.
The Plano Parks and Recreation Department provides league play in many adult sports. Please see the Athletics link below for more information.
Practice FieldsA variety of backstops and open fields in neighborhood parks and elementary schools are available on a first come, first served basis. To find these sites, please go to Park Facilities on Leisure on Line and choose practice fields under the Facility Feature tab or visit the Athletics page link below.
The Adopt A Tree program is located around the pond at Russell Creek Park, off of McDermott Rd between Coit Rd and Custer Rd. For a map of the site, click here.
Click on the link below for more information.
Adopt a Tree Program
To reserve the pool at Liberty Recreation Center, call 972-769-4234, anytime during their normal business hours (Pool open for summer season only).
To reserve the pool or a party area at Tom Muehlenbeck Recreation Center, call 972-769-4404, anytime during their normal business hours.
To make a reservation at Oak Point Recreation Center, Jack Carter Pool (currently closed for renovations), Plano Aquatic Center or Rowlinson Natatorium, call the administrative office at 972-941-7250, Monday-Friday from 8am-4pm or Oak Point Recreation Center at 972-941-7540, Monday-Friday from 8am-5pm.
Flotation devices are limited to US Coast Guard approved life jackets which are provided for you if needed (limited quantities available). Private lessons/coaching are not allowed at City of Plano facilities.
For pool information and hours, click on the link below.
Recreation Centers and Pools
Learn more about Plano's trail system here.
Current Construction Projects
Plano Parks and Recreation Irrigation
Volunteers in Plano
Plano Event Center's catering department is the exclusive caterer for Plano Event Center. Our catering manager will assist you in selecting from our wide variety of menus. Our chefs can also custom design a menu for your special event.
Plano Event Center is the alcoholic beverage license holder, and therefore is required to purchase and serve all alcohol consumed at our facility. Events serving alcohol will require security at the customer’s expense. Plano Event Center management determines the ratio of guests to officers.
Collinwood Hall can seat up to 2,000 people theater-style and up to 1,400 people banquet-style. The Windhaven Room can accommodate up to 350 people theater-style and up to 200 people banquet-style.
Events may be booked up to one year out in accordance with our booking policy. Trade shows and conventions with a minimum number of hotel room nights are booked two years in advance. Reservations are taken on a first-come, first-served basis. A non-refundable 50% deposit (half of total rental fee) and a signed contract are required to secure a date on our books.
The lease fee covers rental of the room, tables and chairs, and set-up and tear down of the room. Our catering fees include table linens, china, glassware, and flatware. Tradeshows and expos pay extra for furniture.
General liability insurance is required for tradeshows, conventions, and events open to the public. Reservations with catering services will include applicable charges plus 20% service and 8.25% sales tax. Equipment (including Audio-Visual) will also include a 20% service charge. Equipment and lease fees may include 8.25% sales tax. Plano Event Center management may require Plano police officers and/or crowd control personnel at the guest’s expense.
You may use non-residual tape, T-pins, and push pins to decorate for your event. Confetti, glitter, nails, hooks, screws, tacks, staples, putty, double-sided tape or strong adhesive tape may not be used. You are responsible for any damages to the facility and removal of all decorations, materials, trash, residue etc., after the event. Plano Event Center will provide trash cans. Decorations causing a high volume of trash and debris are subject to clean up charges.
Yes, Collinwood Hall has a 12-foot by 12-foot street-level move-in door. You may bring in a display vehicle. The Plano Fire Marshall requires that the gas tank contain less than 1/8 tank of gas, the gas cap be taped off, the battery disconnected, and protective plastic placed under the engine.
Contact our Patron Services Coordinator Andrew Smith to discuss any issues that you are having. He will be able to assist you with the purchase of any Plano Stages event or direct you to the appropriate contact for shows produced by third-party clients.
Click here to return to our homepage!
The Courtyard Theater, Cox Building Playhouse, Amphitheater at Oak Point Park, and McCall Plaza are available for rental for a wide variety of occasions. To initiate the rental process, please visit our Venues page and select "Rental Application" next to the venue of our choice. A staff member will contact you as soon as possible!
If the event you attended is produced by a third-party company (not by the City of Plano), you may need to contact the company directly to inquire about lost and found items. Often, our clients will do a full sweep of the building prior to leaving and will collect any left-behind items. If you are not sure who produced the event you attended, feel free to contact the Patron Services Coordinator.
Please note that items left behind are discarded after remaining in lost and found for longer than one month. These items are either donated to charity, surrendered to the police department, or disposed of through other means.
Ample free parking is available throughout the Downtown Plano area. Please see the link below to access a full downtown parking map. Lot 1 (Cox Courtyard Lot) is the most convenient for events at Courtyard Theater and Cox Playhouse. Suggested after-hours overflow parking for these venues is located at Lot 6 (Municipal Center Lot).
The Amphitheater at Oak Point Park and McCall Plaza are both ADA accessible and provide various viewpoints and pathway options for those with mobility disabilities.
Courtyard Theater & Cox Playhouse - The majority of events at these venues are fairly casual, so jeans and a nice shirt will typically suffice. However, some of our third-party clients host events that require a stricter dress code. When in doubt, feel free to contact the hosting organization or us for guidance! Amphitheater at Oak Point Park - As this is an outdoor venue, no specific dress code is required. It is highly suggested that you dress appropriately for the weather. Shirts and shoes are required, and we ask that you use your judgment to dress tastefully.
The Cox Building Playhouse does not supply these devices, as the majority of sound in that space is not digitally amplified.
False alarms often cause unnecessary safety risks to emergency responders as well as citizens during a response. With the alarm companies, the user of the alarm system, and the Alarm Unit working together, we can significantly reduce the number of false alarms.
If your building has multiple suites leased out, typically the building manager will have a permit for the building’s fire alarm system and each tenant will be responsible for a permit if they choose to operate any additional alarm systems (e.g. burglar, panic, or robbery alarm systems).
Locations operating a smoke detector that is not connected to an alarm panel do not need a permit.
If your system is video surveillance only, a permit is necessary only if it is monitored by a monitoring company that will dispatch emergency services.
Operating an alarm without a valid permit will result in a $200.00 penalty.
The Alarms Unit offices out of the Plano Police Department Monday-Friday 8:00am - 5:00pm. The department is located at 909 14th Street, Plano, Texas 75074 on the corner of 14th Street and Avenue H.
An alternate location for payment drop-off only is at 7501-A Independence Parkway, Plano, TX 75025. The building is connected to the Davis Library and is open Monday-Friday 8:00am-5:00pm.
Plano Police DepartmentAttn: Alarm UnitPO Box 860358Plano, Texas 75086
By MailApplications can be printed and submitted via mail with a payment.
In PersonApplications can be accepted at the Plano Police Department during our office hours.
Click on “Manage Your Account” located on our website and enter the permit number in the “Account #” field. If you have never set up a password or need it reset, please call (972) 941-2426 or email us at email@example.com.
Payments can be made at the Plano Police Department during our office hours or dropped off at the substation on Independence.
It is recommended to mail your payment 3-4 business days prior to your expiration date to avoid late fees.
Changes can also be made by using the Cancel/Update Form. This form can be mailed, faxed, or emailed.
Permits cannot be transferred to different people or businesses.
If you ever need to re-activate your permit, you will keep your original permit number. Contact our office for assistance or send in a Cancel/Update Form with your original permit number on it.
Burglar Alarms Burglar alarms are counted by looking at the previous 12 months. Each permit will receive alarms 1-3 free. Anything greater than 3 alarms is considered excessive and will be charged as follows: 4th & 5th Alarm is $50.00 6th & 7th Alarm is $75.00 8 or more alarms are $100.00 each.
Robbery Alarms Robbery alarms are counted by looking at the previous 12 months. Each permit will receive alarms 1-2 free. Any robbery alarm after 2 will be charged $200.00 each.
Panic Alarms Panic alarms are counted by looking at the previous 12 months. Each permit will receive alarms 1-2 free. Any panic alarm after 2 will be charged $75.00 each.
Fire Alarms Fire alarms are counted by looking at the previous 12 months. Each permit will receive alarms 1-2 free. Any fire alarm after 2 will be charged $200.00 each.
- Pets, rodents, or wildlife. - Improper monitoring or installation by the monitoring company. - Maintenance or testing by an alarm company. - Weather, unless physical damage was made to the location and evidence can be provided. - Mistakes by anyone authorized to be on the property. - Loose doors or windows that activate an alarm.
As e-mail from an unknown address is often filtered as junk mail, it is the responsibility of the applicant to check both their 'inbox' and 'junk' mail folders.
Also, please do not call to verify that your fax was received; instead rely on your fax machine's confirmation report.
If you are interested in taking the next exam for the position of Police Officer, please submit your name into our upcoming employment database for the test information. Visit the employment section of our webpage for additional information.
In lieu of a college degree, we will accept applicants who have earned at least 60 college semester hours from an accredited institution by hire date in addition to having three (3) years active military service, or two (2) years full-time, paid sworn law enforcement experience.
Civil Service rules and regulations prohibit lateral transfer to the Plano Police Department from other agencies. Please visit the Texas Commission on Law Enforcements Officer Standards and Education (TCLEOSE) website for more information about challenging the exam if you are not currently a licensed Peace Officer in Texas.
If your system is video surveillance only, a permit is necessary only if it is monitored by a monitoring company that will dispatch emergency services.
These services are also available at the Plano Police Substation (Joint Use Facility, 7501-A Independence Parkway) Monday through Friday, between the hours of 8:30 am to 4:30 pm.
The cost for this service is $10.00 for the first two (2) cards and $5.00 for each additional card. The organization or agency requiring the fingerprints should provide you with the card(s).
Motor Vehicle Crash Reports generated on or after October 1, 2007 are also available on-line and, in most cases, reports can be accessed within 24 to 72 hours of the incident. On-line crash reports are available for purchase 24 hours a day, 7 days a week.
To view or purchase a copy of your crash report, please follow the link below for additional details and a link to the on-line accident report webpage. For further information on obtaining a copy of a motor vehicle crash report, please contact the Police Records Unit at (972) 941-2019 or (972) 208-2077. Visit the Online Accident Reports webpage.
A non-emergency Police Report may be filed over the telephone by calling (972) 424-5678. You may also elect to visit either Police Department facility and speak with a Public Safety Officer in person to file a report. Plano Police Headquarters is located at 909 East 14th Street and the Plano Police Substation is located in the city's Joint Use Facility at 7501-A Independence Parkway. Click here to see if you can report your incident online.
Texas law states that anyone who thinks a child, or person 65 years or older, or an adult with disabilities is being abused, neglected, or exploited must report it to the DFPS. A person who reports abuse in good faith is immune from civil or criminal liability. DFPS keeps the name of the person making the report confidential. Anyone who does not report suspected abuse can be held liable for a misdemeanor or felony.
The Jail is a holding or short-term detention facility. Generally inmates are confined for less than 72 hours before being released or transferred to another facility such as the Collin County Detention Facility.
The Collin County Detention Facility is located at 4300 Community Avenue, McKinney, TX 75071 The phone number is (972) 424-1433.
This is an administrative process documenting an arrestee's processing into the Jail. This process includes collecting information such as the person's name, address, reason for the arrest (criminal charges), and inventorying their personal property. A photograph and fingerprints of the individual are taken as well. During the booking process, pertinent information about the inmate is obtained in order to address their medical / mental health needs and to provide them with safe housing during their period of incarceration.
A Magistrate's Hearing is a formal meeting between a judge and an inmate. During this meeting, the judge informs the inmate of his or her charge(s) and advises the inmate of his or her rights. The bond amount(s) are also set at that time.
Magistrate Hearings generally are held each morning but can occur at alternate times to accommodate magistrate schedules.
Visitation hours are: daily from 1:00 pm to 3:00 pm and 7:00 pm to 9:00 pm, but is subject to cancellation without notice by the Detention Supervisor. Call (972) 424-5678 to verify visitation approval. Visitation requirements are: Visitation is limited to 30 minutes with a maximum of 2 visitors allowed per day; Visitors must be appropriately dressed, be at least 17-years of age, present a valid driver's license or state issued identification card, and have no outstanding arrest warrants. Visitors may be searched prior to entering the visitation room.
Money may be contributed to the inmate's property. Prescription medication will be accepted and dispensed in the prescribed manner by Jail personnel. Please call (972) 424-5678 to verify any additional items you may wish to bring with you.
Inmate property can only be released after the inmate grants written permission authorizing the release. To claim inmate property it is necessary to: Complete a property release form and present a valid driver's license or a state issued identification card.
Inmates are allowed to use a free telephone once the booking process has been completed. An inmate also has the opportunity to make collect phone calls from their housing area.
This is a warrant issued on a charge on which a judgment of 'Guilty' HAS NOT been entered. An inmate, bail-bond company, or an attorney can post a bond for this type of warrant. The bond assures that the inmate will appear in court.
This is a warrant issued on a charge on which a judgment of “Guilty” HAS BEEN entered and the inmate did not pay the fine and / or court costs. To resolve a Capias Pro Fine Warrant you must either: Pay the fine and / or court costs in full; or Remain in Jail until enough Jail credit has been earned to be released 'time served'.
City of Plano Class C misdemeanor warrants can be resolved by: Paying the fine in cash; Posting a cash or surety bond; Being released 'time served' after acquiring enough Jail Credit; A combination of bonds, Jail Credit, and cash payment.
Payment can be accepted by either the issuing agency or the City of Plano. If payment is made at the Plano City Jail, cash (in the exact amount) must be used. It is recommended that you verify the exact amount with a Plano City Jail staff member.
The City of Plano contracts with Jordan Towing, Inc., for the storage of impounded vehicles. Inquiries concerning fees, method of payment, and directions to the storage facility should be directed to the towing company. Be prepared to provide information such as the vehicle’s year, make, model, and license plate number. Jordan Towing, Inc. may be contacted by calling (972) 380-6300 and is physically located at 601 Digital Drive in Plano (Southeast of Plano Pkwy./Coit Rd.).
Inmates are released in the City of Plano Jail Lobby at 900 East 15th Street.
Chapter 12 of the City of Plano Municipal Code of Ordinances was enacted in August of 2004 and establishes that: “the owner of a motor vehicle is liable for a civil penalty of seventy-five dollars ($75.00) if, while facing only a steady red signal displayed by an electrically operated traffic-control signal located in the city, the vehicle is operated in violation of the instructions of that traffic-control signal, as specified by Texas Transportation Code, Section 544.007(d).”
On June 15, 2007, Governor Rick Perry signed Senate Bill 1119, which became effective on September 1, 2007. This bill created Texas Transportation Code Chapter 707; establishing procedures for local entities that opted to use cameras to cite owners of vehicles that illegally run through red lights. The bill also provides specific processes for implementing a Photographic Traffic Signal Enforcement Program, contracting certain duties to a vendor, imposing a civil penalty, and creating a hearing and appeals process. On August 22, 2007, the Plano City Council amended Chapter 12 of the Plano City Ordinances to reflect modifications required by Senate Bill 1119.
Permits are issued out of the Plano Police Department and the hours of operation are Monday through Friday, 8:00 a.m. to 5:00 p.m. The department is located at 909 14th Street in downtown Plano on the corner of 14th Street and Avenue H. You may contact us at (972) 941-2426 or firstname.lastname@example.org.
The mailing address is as follows:
Plano Police Department Attn: Solicitor Permits PO Box 860358 Plano, TX 75086
Unacceptable ID Documents
If you are not a U.S. Citizen you must be able to provide the required issuance of either a EAD or Residency Card to verify legal U.S. residency. Samples of acceptable documents if not a U.S. Citizen: Permanent Resident Card or Alien Registration Receipt Card (Form I-551) Image Foreign passport that contains a temporary I-551 stamp or temporary I-551 printed notation on a machine-readable immigrant visa (MRIV) [Note that this document is subject to reverification] Image 1Image 2 Employment Authorization Document (Card) that contains a photograph (Form I-766) Image 1Image 2 Foreign passport with Form I-94 or Form I-94A, Arrival/Departure Report bearing the same name as the passport and containing an endorsement of the alien’s non-immigrant status that authorizes such alien to work for a specific employer incident to this status. This document may only be used if the period of endorsement has not yet expired and the proposed employment does not conflict with any restrictions or limitations listed on Form I-94 or I-94A, Arrival/Departure Report. Image 1Image 2
The Permits Coordinator offices out of the Plano Police Department Monday through Friday, 8:00 a.m. to 5:00 p.m. The department is located at 909 14th Street, Plano, TX 75074 on the corner of 14th Street and Avenue H.
Our permits coordinator processes applications in the order received. According to the ordinance, the permit coordinator is allowed 10 business days to process, issue and/or deny a permit.
Yes, the tip411 system is 100% anonymous, as its technology removes all identifying information before police see it and there is no way to identify the sender.
No, this is not possible since the tip411 system is 100% anonymous.
These assessments are completed online, or completed in the Public Safety Communications department in the lower-level of the Plano Municipal Center (if you do not have a computer at home). More specific information will be provided to you upon passing the HR pre-screen which is completed during your online application.
The only document that you need to bring is a photo ID.
Yes, as long as the college is accredited.
Proof of US citizenship is a birth certificate, naturalization paperwork, certificate of citizenship or a passport.
The secret code is provided to you in the email that is sent to you containing information regarding in-person testing.
No, we do not offer assessments after hours or on the weekend.
Click here for Collection schedules for Trash, Recycling and Bulky Waste services offered by the City of Plano Environmental Waste Services.
Call Environmental Waste Services at (972) 769-4150 or click here for a free cooking oil collection. Oil must be contained in a sturdy, plastic container with a secure screw-top. Collection appointments will be scheduled for one or more gallons. The containers need to be placed at your regular trash pick up location site by 7 a.m. on the day of the scheduled collection. The cooking oil will be processed and used as biodiesel fuel.
Call Environmental Waste Services at (972) 769-4150 or click here at least 24 hours prior to your scheduled household chemical collection day. Household chemical collections are scheduled by zip code:
These locations accept wire hangers.
Residents are allowed two drop-offs per monthly utility bill cycles. Loads must arrive in a passenger vehicle or pick-up truck. Trailers of any size are also acceptable, as long as they are towed behind a passenger vehicle or pick-up truck. NOTE: Stake bed trucks and box trucks are not acceptable.
Disposal hours, locations, and acceptable waste can be found under the DIY Disposal tab on the Residential Trash page.
Fill out an online registration form for your group's cleanup. Registration is required and must be completed 3 days prior to your desired cleanup date in order to receive supplies.
1. Review the areas of interest and departments that utilize volunteers listed in the blue navigation bar on the left side of the page within the Volunteers in Plano web site. 2. Read the summary information carefully to make sure you qualify and meet the schedule requirements.3. Click the registration link within your area of interest to sign up online.4. After submitting your application, please wait to receive a response from the VIP office with information on scheduling a short in-person interview.
For more information, please call Volunteers in Plano at 972-941-7617 or get more details at
How to Volunteer
- Likes and dislikes- The type of volunteer role that you would enjoy- Times you are available- Your own strengths and weaknesses- Your skills
Review the variety of opportunities available and learn how to sign up at: How to Volunteer
Visit the Teen page more information on available opportunities: Teen Volunteers
1. Is there a specific department in which you would like to do your internship?2. How many hours are you required to do for this internship? If none, how many a week would you like to do?3. Will you be working part time or full time?4. When would you be available to start?5. When will you be in town to schedule an interview?
The next step is to fill out the online volunteer registration and send us your resume. Good luck! Teen & College Student Volunteer Information
Different manufacturers use different terminology to describe the every other week watering functionality. Below is a link that will take you to your irrigation controller manufacturer’s website along with the terminology that the manufacturer uses, so that you can retrieve the owner’s manual and reference the instructions specific to your controller. Most manufacturers also have a customer service hotline, which can further assist you. Rain Bird – “Cyclic Days” Irritrol – “Skip Days Schedule Option” Toro – “Interval Days” Weathermatic – “Interval” Hunter – “Interval Watering”
The City tested a water restriction holiday to try to alleviate the need to flush water and allow citizens extra time to water their lawns. The result was not what the city hoped for. As mentioned previously, flushing allows the City to quickly move water in a targeted location. The water restriction holiday did not move enough water in the targeted areas to eliminate the need to continue flushing. The City staff is focused on potential solutions to assist in maintaining water quality, since we know that from now on we will always be under some form of water restrictions in order to conserve as much of our water resources as possible.
We realize this is not an ideal solution, but maintaining water quality standards for safety is critically important. We are trying to balance encouraging conservation and maintaining water quality at the same time and, unfortunately, sometimes flushing lines is necessary. Learn more about the necessity of hydrant flushing