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Police - General Info

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1. Is there a Crime Watch group in my neighborhood?

Currently, there are over 270 Neighborhood Crime Watch groups in Plano. To find out if your neighborhood has established a group, please contact the Crime Prevention Office at (972) 941-2431 for additional information.

2. Do I need an alarm permit?

Any person or business that operates an alarm system, with the intent to summon an emergency service of the city, is required to have a permit.

If your building has multiple suites leased out, typically the building manager will have a permit for the building’s fire alarm system and each tenant will be responsible for a permit if they choose to operate any additional alarm systems (e.g. burglar, panic, or robbery alarm systems).

Locations operating a smoke detector that is not connected to an alarm panel do not need a permit.

If your system is video surveillance only, a permit is necessary only if it is monitored by a monitoring company that will dispatch emergency services.

3. How do I get a copy of my Criminal Record?

Criminal Records are maintained by the Texas Department of Public Safety. For additional information, the TXDPS has provided a frequently asked questions or you may contact them via telephone for Criminal History and Court Disposition information at (512) 424-2590.

4. How do I find out how much a traffic ticket will cost?

Please contact the Plano Municipal Court at (972) 941-2199 for additional information regarding citations and fines. You may also look up your citation number using the court's online search / payment system. More information is also available on the Plano Municipal Court's webpage.

5. Is the cost of fingerprinting 'per card' or for the entire session?

Fingerprinting services are available in the lobby of the Plano Police Department (909 E. 14th Street) and at the Plano Police Department's Substation (Joint Use Facility, 7501-A Independence Parkway). The cost for this service is $10.00 for the first two (2) cards and $5.00 for each additional card. The organization or agency requiring the fingerprints should provide you with the card.

6. Where can I get fingerprinted?

Fingerprint services may be obtained at the Plano Police Headquarters (909 East 14th Street), Monday through Friday, between the hours of 7:00 am and 7:00 pm or on Saturday, between the hours of 8:30 am and 5:00 pm.

These services are also available at the Plano Police Substation (Joint Use Facility, 7501-A Independence Parkway) Monday through Friday, between the hours of 8:30 am to 4:30 pm.

The cost for this service is $10.00 for the first two (2) cards and $5.00 for each additional card. The organization or agency requiring the fingerprints should provide you with the card(s).

7. How can I get a copy of an accident report?

Motor Vehicle Crash Reports are available from the Records Unit for a $6.00 fee at either Police Department facility. The Police Headquarters facility is located at 909 E. 14th Street and the Police Substation is located at the city's Joint Use Facility, 7501-A Independence Parkway.

Motor Vehicle Crash Reports generated on or after October 1, 2007 are also available on-line and, in most cases, reports can be accessed within 24 to 72 hours of the incident. On-line crash reports are available for purchase 24 hours a day, 7 days a week.

To view or purchase a copy of your crash report, please follow the link below for additional details and a link to the on-line accident report webpage. For further information on obtaining a copy of a motor vehicle crash report, please contact the Police Records Unit at (972) 941-2019 or (972) 208-2077.
Visit the Online Accident Reports webpage.

8. How do I file a police report?

A non-emergency Police Report may be filed over the telephone by calling (972) 424-5678. You may also elect to visit either Police Department facility and speak with a Public Safety Officer in person to file a report. Plano Police Headquarters is located at 909 East 14th Street and the Plano Police Substation is located in the city's Joint Use Facility at 7501-A Independence Parkway. Click here to see if you can report your incident online.

Online Police Reporting

9. How do I report Child Abuse?

You can contact the Plano Police Department at (972) 424-5678 (or 9-1-1 in emergencies) to report suspected child abuse or neglect incidents. In accordance with Texas law, you are also required to contact the Texas Department of Family and Protective Services at (800) 252-5400.

Texas law states that anyone who thinks a child, or person 65 years or older, or an adult with disabilities is being abused, neglected, or exploited must report it to the DFPS. A person who reports abuse in good faith is immune from civil or criminal liability. DFPS keeps the name of the person making the report confidential. Anyone who does not report suspected abuse can be held liable for a misdemeanor or felony.

10. I disagree with the motor vehicle crash report the Police Officer filed, how can I tell my side?

Police Officers respond to motor vehicle crash scenes as report takers and are required to make a determination as to the contributing factors in the crash; Officers DO NOT determine fault. If you have spoken to the Officer about the incident and still have differing opinions, you may submit your written description of the incident to the Police Records Unit at either the main station (909 14th Street) or at the Joint Use Facility (7501-A Independence Parkway). You may also elect to call the Records Unit at (972) 941-2019 or (972) 208-2077 for additional information.

11. How can I compliment or complain about Police services?

Compliments or complaints may be reported to the Plano Police Department's Professional Standards Unit at (972) 941-2436. You may also elect to send the compliment or complaint to PSU in writing using an electronically submitted web form. The Compliment or Complaint form is located in the About Us section of the webpage.

12. What happens to the complaints filed against Police Officers or other employees by citizens?

The Department recognizes the importance of protecting the community from employees who have demonstrated acts of misconduct or have shown they are unfit for law enforcement work, the need to protect employees from false allegations of misconduct, and the opportunity to periodically assess the effectiveness of our policies and procedures. The Professional Standards Unit is responsible for administering the complaint process and you may register a complain several different ways. More information is available in the About Us section of the webpage.

13. Is there a teen curfew in Plano?

Persons age 16 and younger are prohibited from public places without adult supervision between the hours of 11:00 pm and 6:00 am, Sunday through Thursday, and between the hours of midnight and 6:00 am on Friday and Saturday. Certain exceptions for work and school activities may apply.

14. Can I get a permit to carry a handgun?

Concealed handgun permits are issued by the Texas Department of Public Safety. Information can be obtained at https://txapps.texas.gov/txapp/txdps/chl/ or by calling (512) 424-7293.

15. Where may I obtain more information about the Plano Police Department's Citizens Police Academy?

The Plano Police Department sponsors the Citizen's Police Academy with the of goal of educating the citizens of Plano on the operations of the Department. Enrollment into the Citizens Police Academy is held two times a year: Spring and Fall. To apply on-line, please visit the Citizen Police Academy webpage under the Citizen's Programs tab. Visit the Citizen's Police Academy webpage.

16. Do I need a permit to have a garage sale?

Permits are required and are available from the City of Plano's Building Inspections Department or by calling (972) 941-7140 for additional information.
Get a Garage Sale Permit.

17. Does the Plano Police Department have a Reserve Officer Program?

No. The Plano Police Department does not have a Reserve Police Officer Program at this time.

18. I have speeders on my street. How can I get a Police Officer to come catch them?

You may contact the Plano Police Department Traffic Unit at (972) 208-8055 or file a Special Enforcement Request online.

19. How can I become a Plano Police Department employee?

Contact the City of Plano's Human Resources Department at (972) 941-7115.

20. Does the Plano Police Department have any programs for young teens?

The Plano Police Department has a Law Enforcement Explorer Post which is for teens to age 20. Learn about the Law Enforcement Explorer Post.